At K Engineering, we strive to provide our customers with high-quality products and services. Please review our return and refund policies below to understand how we handle these requests.

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Return Policy

 

Ink and Consumables​

• Products must be returned unopened and in their original condition within 30 days of purchase.

• Shipping costs are non-refundable.

 

Parts and Accessories

• Unused items are eligible for a refund.

• Customers are responsible for shipping costs both ways.

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Equipment Sales​

• All sales are final.

• Equipment issues will be addressed according to the terms of the applicable warranty agreement.

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Refund Policy

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Ink and Consumables​

• Returns must be unopened and made within 30 days of purchase.

• Customers are responsible for returning products within 14 business days after receiving the return label.

  • Failure to do so will void any applicable warranty, and a hold may be placed on future orders associated with your account.

• Items returned within the specified timeframe will be refunded the original purchase price minus shipping charges.

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Stock and Non-Stock Items

• Stock Items: These are items held in K Engineering's inventory and can be returned within 30 business days from the invoice date.

  • Customer pays return shipping (except in cases of incorrect shipments by K Engineering).

  • Refunds will be processed after inspection to confirm the item is unused and resellable.

• Non-Stock/Direct Ship Items: These are items shipped directly from the manufacturer’s warehouse.

  • Customer pays return shipping to the manufacturer (except in cases of incorrect shipments by K Engineering).

  • Items are subject to manufacturer inspection and restocking fees of up to 25%.

  • Refunds will be issued after manufacturer inspection confirms the item is acceptable and resellable.

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Repair Parts

• Repair parts are non-returnable once used.

• These parts are intended for installation by factory-trained and authorized technicians.

• K Engineering is not liable for equipment damage or lost revenue due to improper installations.

 

General Refund Process

• Refunds will be issued using the original payment method.

• Please allow 1-2 billing cycles for funds to appear in your account, depending on your financial institution.

• Orders made via lease or financing:

  • The return process must be initiated with the leasing/financing institution before K Engineering can proceed with the return.

 

Additional Information

• No Returns After 30 Days: Any request for returns made after 30 days will not be accepted.

• Restocking Fees: All eligible returns are subject to a 25% restocking fee where applicable.

• Shipping Damage: Report any shipping damage immediately upon receipt; failure to do so may transfer responsibility to the buyer.

• Required Documentation: Returns must include the original invoice and an RMA# provided by K Engineering.

 

By purchasing from K Engineering, you agree to these terms and conditions. If you have any questions, please contact us via email

Support@kwembeengineering.com